content

Landlord Information

To maintain a professional property management service we understand that it is our duty to keep the landlord informed at all times, to assist in the decision making process.

Statements

Vella Real Estate provides for individual needs of landlords and has flexible accounting systems.

We are able to pay directly into a specified account.

After disbursement a statement is forwarded detailing all transactions, including payments made on your behalf. Attached to the statement will be any original invoices. In addition to the monthly statements, you will receive an annual Financial Report (summarising your income and expenditure for tax purposes) each July.

Advertising

A Vacant Property list is available to prospective tenants in addition to Internet advertising (in full colour). The list features current and future vacant properties. This list provides a brief description of the property availability price and address.

Tenant Criteria

Prospective tenants are required to complete a detailed application form. Details are checked thoroughly.

All tenants are required to supply several references. We check references and verify suitability. Current employers are likewise contacted to establish a background to the applicant's character and reliability.

When the applicant's suitability has been established it is then that we contact our clients to make a recommendation and receive instructions. We remind you that the ultimate decision is yours and we respect same.

Leases

It is our recommendation that properties be offered as a twelve month lease. However, the term of the lease is your choice.

Rental Payments

We endeavour to look after your interests in the tenant selection process. By adhering to a firm policy of not accepting a tenant who does not meet stringent suitability criteria, our policy has minimised any rental arrears.

Occasionally tenants do fall into arrears. Should this occur a set procedure is instigated which includes the following:-

Four Days overdue:
An overdue notice is forwarded (reminding the tenant of their obligations) and a reminder phone call is made.
Ten days overdue:
Formal notification is forwarded (advising that if the arrears are not paid within five days, a Notice to Vacate will be issued) a second reminder phone call is made.
Fifteen days overdue:
Notice to Vacate is issued and Notice to 'Remedy a Breach' of the Lease is forwarded with a threat of tenancy eviction. If the rent is unpaid in seven days, then an application is made to the Residential Tenancies Tribunal seeking a hearing to obtain an Eviction Order. A third phone call is made explaining the process of vacating the premises

Tribunal

Should the need arise for an appearance to be made to the Residential Tenancies Tribunal on your behalf at a Court Hearing, then this will be done free of charge.

Routine Inspections

At Vella Real Estate, we conduct thorough internal and external inspections every four months (you are welcome to attend any inspection by arrangement). A written inspection report is forwarded to you after each inspection.

We view inspections as a preventative measure to limit any future problems.

Repairs and Maintenance

We at Vella Real Estate believe that professional repairs and maintenance is most necessary for good property management. Requests from tenants for maintenance are recorded, and the landlord contacted for receipt of instructions. Whilst we engage a range of tradespersons to attend, we are happy to use specific tradespersons as requested.

It is our pleasure to manage your property. Our role is to protect your peace of mind whilst keeping you well informed. We will endeavour to treat your property with the same care and diligence as our own.

For more information about what our property management services entail, go to Management Services.

header

main navigation

sub navigation